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Natural Stone Surfaces Ltd guarantee the registered owner of the installed NSQ product against any manufacturing defects for a period of TWENTY-FIVE (25) YEARS from date of completed installation. Please keep your proof of purchase.
This Letter of Warranty shall have full validity only when the consumer has registered within 60 days of purchase of the product, as indicated in the corresponding section, and when the consumer submits the original invoice or sales receipt (indicating the purchase date and name of the dealer of the product). In order to be effective, the warranty must be registered by email to warranty@naturalstonesurfaces.co.uk
Natural Stone Surfaces Ltd reserve the right not to offer the free warranty service if the requirements set forth in the preceding paragraph are not met, or if the information provided by the consumer is false, incomplete or illegible.
What the Warranty Covers
This warranty covers the replacement of the defective product with the closest possible characteristics (colour, thickness, etc.) as those of the product purchased by the client, unless this is impossible owing to the product being discontinued. In this case, it would then be replaced by a product of similar characteristics.
The warranty obligates Natural Stone Surfaces Ltd to replace or repair any defective product for a period of TWENTY-FIVE (25) YEARS under the terms and conditions contained herein, with the same characteristics (colour, thickness, etc.) as those of the product purchased by the customer.
This Letter of Warranty is in all cases conditional upon the strict observance by the consumer of the instructions for use and the maintenance of the NSQ by Natural Stone Surfaces Ltd product as detailed in the existing user manuals for the various applications of the product
The NSQ twenty-five (25) year warranty cover is provided to the customer subject to, and in accordance with, the following timescales relating to when a claim is made by the customer and the responsibility of Natural Stone Surfaces Ltd under the warranty:
Year 1-2: 100% of material and labour (at cost) is covered;
Year 3-5: 75% of material and 50% of labour (at cost) is covered;
Year 6-10: 50% of material and 25% of labour (at cost) is covered;
Year 11-25: 25% of material and 0% of labour (at cost) is covered
Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to Natural Stone Surfaces Ltd, such as: problems caused by an incorrect finish / preparation of the product by inappropriate installation methods or by any other modification or manipulation of the original NSQ by Natural Stone Surfaces Ltd product, such as variations in colour, thermal impact or an inappropriate chemical treatment, performed by third parties not related to Natural Stone Surfaces Ltd.
Damage resulting from the improper use, including, but not limited to: (I) use of the product for purposes other than for which it was intended; (II) use of the product in a way that does not comply with the applicable technical or safety standards; (III) failure to follow the user and maintenance manual; and (IV) exposure of the product on the exterior of buildings.
Natural disasters, damage caused by the interaction of other products or any other cause beyond the control of Natural Stone Surfaces Ltd.
Variations in colour and / or tone derived from natural changes over time occurring in the different components of the product.
Cracks in the surface after its installation. Cracks in the final product are not considered an indication of defective material. The main causes of cracking are movement, the direct application of heat on the surface, the placement of excessive weight on the surface or the result of scraping, bumping or impacts to the material after its installation.
Chipping. Chipping is not due to defective material but is the result of scraping and bumping objects against the edges of the surface.
The definition of the manufacturing defects covered by this Letter of Warranty does not include the durability of services ancillary to the actual functionality of the product during its period of validity.
The warranty does not cover consequential or incidental damage, loss or expense other than the product itself, including, but not limited to, damage to other products or installations, or additional or supplementary repairs on plumbing, electrical or masonry work that may be necessary to repair or replace the NSQ by Natural Stone Surfaces Ltd product covered by this warranty, which shall be the sole responsibility of the consumer.
Likewise, this warranty specifically excludes damage which could result from a defect that is covered, including those that occur during the period the claim is being processed, as well as throughout the period the product is being replaced. This exclusion extends, but not limited to, any harm, including loss of profit, affecting commercial, industrial, professional or merely living activities, which the consumer, purchaser of the product or any third party may suffer.
Any problems or damage resulting from exposure of the product to intensive and continuous use for long periods of time: including, among others, discolouration, loss and decline in performance and aesthetic characteristics, and warping of flooring.
Problems, damage or inconvenience arising from the generation of static electricity or the use of products designed to eliminate or reduce its effects.
Damage arising from deficiencies or omissions in the technical projects on which the buildings are executed, in which NSQ by Natural Stone Surfaces Ltd products are used.
Differences between samples or photographs of any NSQ by Natural Stone Surfaces Ltd product and the true product purchased are also excluded. Also excluded are the spots or stains produced by components of the material and polish defects.
To register as the holder of this warranty. The holder must activate by sending an e-mail with the below information to warranty@naturalstonesurfaces.co.uk within 30 days of installation. Please provide the following information: Name, installation address, e-mail, kitchen company name and address, material colour and thickness, date of purchase and installation date. You will then be issued with a warranty number / document.
If you believe that there is a defect in your NSQ product by Natural Stone Surfaces Ltd and wish to make a claim under this warranty, you must do so by email and / or letter, or by telephone by contacting Natural Stone Surfaces Ltd, Walker Industrial Park, Frith Knoll Road, Chapel-en-le-Frith, High Peak, SK23 0PG
warranty@naturalstonesurfaces.co.uk Telephone: 01298 811040
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